Category: Business

How Reliable Business Internet Access Can Boost Your Customer Service

As a business it is important to provide the very best in customer service to your customers. Not only does this show that you take their needs and wants seriously, but it sets you apart from competitors. A business or brand that provides a high level of customer service is much more likely to gain repeat customers than those who provide a service that’s substandard. After all, would you go back to a company who didn’t respond to emails or failed to fix a problem? However, regardless of how you offer customer service, reliable business internet access is required.

 

Benefits of Reliable Business Internet Access for Customer Service

 

Respond to Questions and Queries With Ease

Before choosing a business’ services or products, many customers will want to know more. A reliable internet connection allows you to answer all questions and queries with ease, whether that be via social media, email or through the website.

Handle Complaints and Negative Feedback Promptly

At one point or another every business will be faced with a complaint or negative review, it’s hard to avoid. With the increased use of social media and review websites any form of negativity directed towards a business is there for all to see, but if handled correctly this can be a way for you to highlight that you take complaints, negative feedback and your customer’s opinions seriously. With a reliable internet connection, you can do this at any time and all problems can be dealt with immediately.

Always Available to Offer Customer Service

With so many businesses and brands offering a high level of customer service people have become accustomed receiving help and advice whenever they need it, without long delays or wait times. This means that any business that doesn’t offer this level of customer service is likely to stand out for all the wrong reasons. A reliable internet connection ensures you’re always online and available to assist customers and clients whenever they need you.

Reliable business internet access isn’t just about limited down time and a strong connection it also includes internet speed, as slow internet speed can obstruct the way your business operates online. At Exascale we understand that a good internet connection is paramount to your business’ success which is why we focus on speed, limited down time and reliability. Find out more about our business connectivity options by getting in touch on 0330 010 0140 or via the online contact form.

Ethernet Cable and SC Optical Cable

Why choose a Leased Line over Business Broadband

More businesses and companies around the UK are turning away from broadband services in favour of dedicated leased lines in order to improve their communication infrastructure and improve efficiency. Of course there are a number of advantages and disadvantages to both services and here we outline them both and see exactly how companies can stand to benefit from using a leased line over broadband.

Benefits of leased lines

Unlike broadband services, which use communal lines to transmit data signals, a leased line service operates on a private connection which is dedicated specifically to the company or business that is paying for it. This means that the data transfer speeds will be much higher and will not be affected by peak usage times in the same way that broadband lines are.

Because of the dedicated service that comes with leased lines it is easier for service providers to include Service Level Agreements to customers. This means that the level of signal maintenance will be much higher than that of broadband, meaning that problems such as latency or jitter will be monitored and fixed accordingly.

The choice of bandwidth selection is much more diverse with leased lines, giving customers more choice when searching for a leased line quote, allowing them to find a balance between cost and internet speed.

When you sign up for a leased line you are provided with a series of permanent IP addresses which means that your company or business is able to set up its own servers. This gives you the opportunity to create your own internal mail service and web servers.

Leased lines are often available through a variety of different mediums including traditional copper wiring, modern fibre cables, radio signals or a combination of all three. This provides more versatility and means that any business or company can get connected.

Disadvantages

The main issue that puts some business owners and managers off of using leased lines is the price tag. Compared to broadband, leased lines can cost more every month which will subsequently increase your overheads. However, this may not always be the case as the monthly prices of a leased line are based on the chosen speed and the physical distance between end points of the circuit.

The nature of a leased line means that there must be a fixed line in place before users can get connected. This means that the overall coverage is restricted when compared to widely available broadband services.

If you’re considering a leased line, Exascale can help. Click here for a Leased Line Quote

Press Release: Exascale Launches National ADSL and FTTC Access

Exascale, a leading provider of telephony solutions for businesses, has announced it’s expanding its current asymmetric digital subscriber line (ADSL) and fibre to the cabinet (FTTC) access nationally, supporting more business ambitions. The company already provides firms across the UK with reliable, effective communication services and the latest development is set to further enhance its offering.

Both the ADSL and FTTC development will help Exascale customers to improve the speed of their communications and ability to access online content. With online presence becoming vital for businesses up and down the country, businesses that embrace technology to enhance their digital use can really benefit from increased interest and improved customer service. The growth of Exascale delivering its dependable solutions represents the firm’s growing ambitions and its commitment to delivering efficient, practical services for businesses across the whole of the UK.

Thomas Bibb, Technical Director of Exascale, said, “We’re thrilled to be launching ADSL and FTTC access nationally, we know that they’re services that can really support the businesses that we work with and future customers. We’re always looking for new ways to enhance what we currently offer businesses and this is just the next step in our overall goal. As digital connection becomes vital to the operations of even the smallest business, solutions that are flexible and reliable are going to become vital.”

Exascale specialises in delivering bespoke solutions direct to UK businesses. With the ability to rent or buy scalable services, the brand helps businesses meet their communication needs as they grow. Exascale’s way of working means that each customer can pick and choose the exact service that they require, allowing them to create a completely tailored solution that matches current requirements and can be adapted at convenient points. With services ranging from call forwarding to dedicated servers, Exascale is expertly able to build packages and deliver exceptional customer service to each client it works with.

Read more here: Business Broadband

Jocks’ USO block shock: BT’s 10Mbps proposals risk ‘rural monopoly’

Scottish ministers fear ‘hugely negative outcome’

 

Recommendations by BT to fork out £600m to give omnipresent velocities of 10Mbps could harm rivalry by settling in its restraining infrastructure position, the Scottish government has cautioned.

BT made the offer to give the Universal Service Obligation by 2022 a month ago, which would render the administration’s intends to give clients a lawful appropriate to 10Mbps excess.

In any case, Scotland’s Rural Economy Secretary, Fergus Ewing, said the recommendations chance undermining rivalry by “obviously reasoning that it won’t be financially suitable for any supplier other than BT to convey in white ranges”.

“What has risen therefore hazards digging in, expanding, BT’s restraining infrastructure position in country regions,” he said in a letter to Culture Secretary Karen Bradley.

“That would be a gigantically negative result and one that would serve to undermine and baffle the Scottish government’s advanced aspirations.”

Calum Kerr, previous SNP MP who has extensive experience with telecoms, stated: “The USO as of now misses the mark as far as speed, and dangers guaranteeing the advanced separation turns into an abyss, as opposed to being shut.

“I’ve had a worry from the begin that a USO could be excessively prohibitive a vehicle It’s administration attempting to tick a case to state it’s finished something for country.”

Kerr had beforehand approached the UK government to present a voucher conspire for the USO, as a methods for all the more successfully boosting country broadband speeds and moving the imposing business model far from BT.

Interestingly, previous computerized serve Ed Vaizey has said BT’s Openreach is the web supplier best put to convey the administration’s arrangement for a USO.

As per Ofcom, there are 1.4 million families in the UK that don’t get speeds over 10Mbps.

Karen Bradley had said the administration “warmly respects” BT’s offer and will now take a gander at whether this or an administrative approach works better for homes and organizations.

“Whichever of the two methodologies we run with at last, the main impetus behind our basic leadership will be ensuring we get the best arrangement for purchasers.”

Original Source: The Register

Open for Business in Manchester

This evening (Friday 18th August 2018) Exascale introduced IXManchester (Manchester Internet Exchange) into it’s network. Joining three other Internet Exchanges (in London) to our growing network known as AS61049. To learn more about our rapidly expanding 10 Gigabit UK network visit http://as61049.net

Further to Exascale’s network expansion into Manchester, it’s offering Leased Lines, Managed Hosting, Dedicated Servers and Cloud Services from its network point of presence located near Trafford Park.