Tag: Leased Line

How Reliable Business Internet Access Can Boost Your Customer Service

April 9, 2018 Business, Workplace No Comments

As a business it is important to provide the very best in customer service to your customers. Not only does this show that you take their needs and wants seriously, but it sets you apart from competitors. A business or brand that provides a high level of customer service is much more likely to gain repeat customers than those who provide a service that’s substandard. After all, would you go back to a company who didn’t respond to emails or failed to fix a problem? However, regardless of how you offer customer service, reliable business internet access is required.

Benefits of Reliable Business Internet Access for Customer Service

Respond to Questions and Queries With Ease

Before choosing a business’ services or products, many customers will want to know more. A reliable internet connection allows you to answer all questions and queries with ease, whether that be via social media, email or through the website.

Handle Complaints and Negative Feedback Promptly

At one point or another every business will be faced with a complaint or negative review, it’s hard to avoid. With the increased use of social media and review websites any form of negativity directed towards a business is there for all to see, but if handled correctly this can be a way for you to highlight that you take complaints, negative feedback and your customer’s opinions seriously. With a reliable internet connection, you can do this at any time and all problems can be dealt with immediately.

Always Available to Offer Customer Service

With so many businesses and brands offering a high level of customer service people have become accustomed receiving help and advice whenever they need it, without long delays or wait times. This means that any business that doesn’t offer this level of customer service is likely to stand out for all the wrong reasons. A reliable internet connection ensures you’re always online and available to assist customers and clients whenever they need you.

Reliable business internet access isn’t just about limited down time and a strong connection it also includes internet speed, as slow internet speed can obstruct the way your business operates online. At Exascale we understand that a good internet connection is paramount to your business’ success which is why we focus on speed, limited down time and reliability. Find out more about our business connectivity options by getting in touch on 0330 010 0140 or via the online contact form.

4 Reasons To Choose A Leased Line

September 13, 2017 Leased Lines No Comments

If you’re a new business or you’re simply looking to improve your business internet, you may have come across the option of a leased line. A leased line is an internet connection between two locations – usually a service provider and a business – on a lease basis. Simply, you’re leasing a private line rather than sharing an internet connection with a number of other users.

The Benefits of Leased Lines

Leased lines are becoming more and more popular among businesses as they offer a number of benefits that aren’t available through other methods of connecting to the internet. At Exascale we specialise in leased lines, so we know a thing or two about why they are often the best choice. Some of the most impressive benefits include:

Leased Lines Offer Higher Speed Internet Connections

As a business it is important that you’re able to use the internet quickly and efficiently, without needing to worry about how long it’s going to take a page to load or how long it will take to download an important document. Leased lines are able to provide internet speeds much quicker than other alternatives. For example, at Exascale we offer download and upload speeds from 10Mbit/s through to 10Gbit/s.

Leased Lines Don’t Slow Down at Peak Times

Often you’ll find that the internet speed drops when a lot of other people are using their connections at the same time, this isn’t the case with a leased line. As a leased line is a completely private internet connection, it’s only your business that’s using it at any time. So, peak time or non-peak time you’re guaranteed the same great speed.

Leased Lines Are Extremely Reliable

Everyone has struggled with a failing internet connection or broadband that just isn’t up to scratch; this type of downtime can be costly for a business, not to mention extremely annoying and inconvenient. Leased lines are resilient and always on, meaning there’s never a time where your business cannot use the internet in the way it needs to.

Leased Lines Come With Professional Support and Management

As leased lines are managed by a leased line provider, any issue or problem is taken care of quickly by professionals; there’s no need for you to do anything. At Exascale we offer backup options and customer support to ensure you’re able to connect whenever you need to.

To find out more about leased lines and the services we provide, get in touch. Contact Exascale today on 0330 010 0140 or online.

How To Maintain Or Increase Your Internet Speed

April 27, 2017 Broadband, Business, IT Sector, Leased Lines No Comments

Things move fast in the world of business – and if your internet is lagging, you could end up missing out on a big client or an important sale. If your internet isn’t performing as it should be, check out these top tips to increase your speed.

Run a speed test

You can’t measure anything unless you have a definite starting point, so the first step is to run a speed test. There are plenty of sites that offer these tests in seconds – we’d advise carrying out the test on a number of different sites so you can ensure the results are reliable and accurate. Compare the results to the speed your ISP claimed you’d receive.

Restart your router

Another simple tip is to reset your router. This can clean-up old data and revise the configuration from your ISP. Your router might also need to download updates from your ISP, which it’ll do automatically when you reset it.

Could there be interference?

If you’re using a wireless router, certain devices can have an impact on the signal your devices receive. If your router is located close to the office kitchen, where the microwave is located, it could be disrupting any transmissions to or from your router. Mobile phones are also a culprit – consider installing a VoIP solution, so that employees don’t have to rely on mobiles to make work-related calls.

Is someone using too much bandwidth?

Perhaps there’s a computer or device on your network that’s using a lot of bandwidth. It could be from a streaming video or a large file download. Whatever it is, it can impact the speeds for other users on the network.

Make sure your network is protected

Malware, viruses and adware can infect an entire network once they infect one device. Make sure your entire system is protected with comprehensive security tools. You should also schedule scans to run regularly, to ensure that any threats or potentially dangerous files are quarantined and dealt with.

Change internet providers or package

Perhaps it’s time to consider changing your internet provider. Here at Exascale, we offer a range of business broadband packages up to £35.00 per month for our premium offer. This particular packages comes with unlimited usage, up to 80Mbit/s download and up to 20Mbit/s upload speeds – perfect for SMEs that don’t want to miss out because of slow internet.

For more information about Exascale’s business broadband options, browse the site or contact the team today: www.exascale.co.uk

Investing In Infrastructure Is Imperative For SMEs

April 10, 2017 Press Release No Comments

Small and medium sized businesses thinking about giving investment in infrastructure a miss this year are being urged to reconsider by web hosting leaders, Exascale. In a technology driven age, having fast, reliable infrastructure is more important than ever before. The initial cost of investment is far outweighed by the benefits that dependable servers, super-fast leased lines, and hosting service can bring, say the business connectivity experts.

At a time when many SMEs are reviewing their budgets for the new financial year, it’s vital that they don’t underestimate the importance of assessing current infrastructure. Dedicated secure servers not only ensure that businesses can operate with confidence and compliance but also contribute to enhancing the customer experience. With improved infrastructure in place, SMEs can focus on advancing the areas that matter.

Thomas Bibb, Managing Director of Exascale, said “It’s easy for SMEs to underestimate the importance of infrastructure and neglect to update it. But doing so can have serious and potentially very expensive repercussions. Implementing modern and highly personalised solutions improves connectivity and can set SMEs up for success. Whether an SME is looking to reach new international customers or build better relationships with their local base, infrastructure plays an essential role in achieving these targets.”

SMEs make up 99% of businesses in the UK and contribute around half of private sector turnover. Through developing SME infrastructure, Exascale supports that growth and safeguards its continuing contribution to the wider economy. The UK-based hosting services provider aims to bring the customer closer to the host with a focus on delivering exceptional service. With a range of enterprise levels solutions and a vast array of well positioned connectivity, cloud and UK hosted services, all backed by years of knowledge and experience, Exascale is leading the way when it comes to supporting SME infrastructure investment.

To find out more about visit www.exascale.co.uk

Ofcom fines BT a record £42m for slow broadband installations

March 28, 2017 Industry News, Leased Lines No Comments

BT failed to compensate rivals for delayed line installations

BT has been hit with a £42 million fine for failing to install high-speed business lines fast enough, in what is being described as a “serious breach” of contract terms.

Following an investigation by Ofcom into BT’s fibre rollout arm Openreach, it was found that BT had abused the terms of its contracts by cutting compensation payments for delayed Ethernet line installations.

These high-speed business lines are the most common type of leased lines used by businesses and public services, offering high-speed and high-capacity data transfer to both BT and other telecoms providers.

Regulator Ofcom found that between January 2013 and December 2014, BT “misused the terms of its contracts to reduce compensation payments owed to other telecoms providers for failing to deliver ‘Ethernet’ services on time”. The fine represents the largest ever made against a telecoms company.

BT breached competition rules and exploited its position as a “significant market power”, Ofcom ruled, as most telecoms companies rely on BT’s infrastructure to host connections to customers for services such as broadband.

Gaucho Rasmussen, investigations director at Ofcom, said in a statement: “These high-speed lines are a vital part of this country’s digital backbone. Millions of people rely on BT’s network for the phone and broadband services they use every day.”

“We found BT broke our rules by failing to pay other telecoms companies proper compensation when these services were not provided on time,” added Rasmussen. “The size of our fine reflects how important these rules are to protect competition and, ultimately, consumers and businesses. Our message is clear – we will not tolerate this sort of behaviour.”

As part of its obligation to Ofcom rules, BT is required to install Ethernet services for other providers, including Vodafone and TalkTalk, in accordance with contracts, and to provide compensation payments for delays past 30 days.

The investigation was opened after Vodafone alleged that BT had abused contractual terms by extending the delivery of Ethernet services without its consent, and had failed to provide any compensation.

BT has admitted its failings, and has agreed to compensate the companies affected. Clive Selley, CEO of Openreach said in a statement: “We appologise wholeheartedly for the mistakes Openreach made in the past when processing orders for a number of high-speed business connections. This shouldn’t have happened and we fully accept Ofcom’s findings.”

BT’s compliance knocked 30% (£18 million) off the total fine, however the company is likely to pay as much as £300 million in compensation payments to other telecoms providers. A further £300,000 will also be paid to Ofcom for a failure to provide adequate information during the investigation.

The fine comes less than two weeks after the BT agreed to officially separate Openreach, complying with demands issued in November by Ofcom, which believed BT’s monopoly over network infrastructure was anti-competitive.

Orginal Source: ITPro