Generated by All in One SEO Pro v5.0.1, this is an llms.txt file, used by LLMs to index the site. # Exascale 100% Full Fibre Broadband ## Sitemaps - [XML Sitemap](https://www.exascale.co.uk/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Blog](https://www.exascale.co.uk/blog/) - [2.5Gb Broadband Price Drop: Now Just £40/Month](https://www.exascale.co.uk/latest/2-5gb-broadband-price-drop-now-just-40-month/) - Telford, Shropshire, UK - Exascale, the Telford-based Gigabit Full Fibre network operator and ISP, today announced it is cutting the price of its 2.5Gb CityFibre full fibre broadband package from £45 to £40 per month, making one of the fastest multi-gig broadband packages in the UK more affordable for homes and businesses across CityFibre's national network. What's Changing The - [CityFibre vs Openreach: Which Full Fibre Network Is Right for You?](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-which-full-fibre-network-is-right-for-you/) - If you're choosing full fibre broadband, you'll usually end up connected through one of two networks: Openreach or CityFibre. When it comes to CityFibre vs Openreach, both deliver genuine full fibre (FTTP) connections, but they're built differently, and the right choice often comes down to what's actually available at your address rather than which network - [Customers Can Now Book Installations Up to 90 Days in Advance and Save £3 a Month by Using Their Own Compatible Router](https://www.exascale.co.uk/latest/customers-can-now-book-installations-up-to-90-days-in-advance-and-save-3-a-month-by-using-their-own-compatible-router/) - £3 OFF NOW - JUST BRING YOUR OWN ROUTER! Exascale has today announced two updates to its order journey, giving customers greater flexibility when arranging their installation, as well as a new way to save on their monthly broadband bill. Customers placing a new order can now choose an available installation appointment from seven days ahead - [What is CityFibre Broadband?](https://www.exascale.co.uk/latest/cityfibre-broadband-speeds-from-150mbps-to-2-5gbps/) - We've got some exciting news. Exascale is an official CityFibre broadband partner, which means we can bring genuinely fast, full fibre connectivity to homes and businesses right across the UK. Whether you're looking for something reliable at home or need serious connectivity for your business, we've got packages starting at 150Mbps and going all the - [What Is CityFibre Multi-Gig and Do You Actually Need It?](https://www.exascale.co.uk/latest/what-is-cityfibre-multi-gig-and-do-you-actually-need-it/) - Multi-Gig broadband promises speeds up to 2.5Gbps. That sounds impressive, but what does it actually mean for your household? And more importantly, do you actually need it, or is your current connection already enough? Let's break down what CityFibre Multi-Gig really is, and help you work out whether it's worth the upgrade. What Does Multi-Gig - [Why Exascale Choose CityFibre: Our Partnership Explained](https://www.exascale.co.uk/latest/why-exascale-choose-cityfibre-our-partnership-explained/) - Full fibre broadband is only as good as the network underneath it. That's why we partner with CityFibre to bring you real full fibre speeds across Wolverhampton and beyond, backed by our own network, our own data centres, and a connection straight to the heart of the internet. Here's why we chose CityFibre, and why - [CityFibre vs Openreach: what’s the difference and why it matters](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-whats-the-difference-and-why-it-matters/) - If you’re comparing broadband options, you’ve likely come across two major UK networks: CityFibre and Openreach. They’re often mentioned alongside internet providers, but they’re not ISPs themselves. They build and maintain the infrastructure that providers like Exascale use to deliver your service. At Exascale, we deliver our own broadband services over these networks, so we - [Experience Multi-Gig Speeds with CityFibre](https://www.exascale.co.uk/latest/is-your-home-broadband-holding-you-back-heres-why-multi-gig-fibre-changes-everything/) - Buffering, slow uploads, and the whole family fighting over bandwidth are symptoms of a network built for another era. CityFibre's Multi-Gig fibre, available through Exascale, is a genuine fix. 8.5Gb Maximum home speed available 4.7m UK homes now covered 60+ Towns & cities on the network 100% Full fibre, no copper involved What does "Multi-Gig" - [Welcome Louie - Exascale’s Latest Apprentice Recruit](https://www.exascale.co.uk/latest/welcome-louie-exascales-latest-apprentice-recruit/) - We’re delighted to welcome Louie, the latest apprentice to join the Exascale team. Louie has joined our Field Engineering team, strengthening our civil engineering capabilities at an exciting time of growth for the business. As Exascale’s pipeline of works continues to expand, particularly across new network infrastructure for housing developments and industrial projects, growing our - [Order Your Exascale Full Fibre Broadband Today – Installation Available in as Little as 7 Days](https://www.exascale.co.uk/latest/order-your-exascale-full-fibre-broadband-today-installation-available-in-as-little-as-7-days/) - Great news! If your home is connected to the Exascale, CityFibre or Gigaclear network, you can now order Exascale Full Fibre Broadband and book your installation from as little as 7 days away, or choose a date up to 90 days in advance. With flexible installation appointments and our latest August offers, there’s never been - [What Is One Touch Switch?](https://www.exascale.co.uk/latest/what-is-one-touch-switch/) - Switching broadband provider used to be a hassle. You'd have to sign up with your new provider, then separately contact your old one to cancel, coordinate cut-off dates, and hope nothing went wrong in between. One Touch Switch changed all that. Introduced by Ofcom, the UK's communications regulator, One Touch Switch is the rule that - [Exascale Nears Completion of New 288-Core Fibre Spine Across Telford](https://www.exascale.co.uk/press-release/exascale-nears-completion-of-new-288-core-fibre-spine-across-telford/) - Exascale is pleased to announce that construction of its new high-capacity 288-core fibre spine is now nearing completion, representing a significant milestone in the company’s continued investment in digital infrastructure across Telford and Wrekin. The new fibre route originates in the business-dense Hortonwood area before traversing Trench Lock, Wellington, Ketley, Lawley, Horsehay and Madeley, ultimately - [What is CGNAT and why does it matter for your broadband?](https://www.exascale.co.uk/latest/what-is-cgnat-and-why-does-it-matter-for-your-broadband/) - If you've ever struggled to set up a home server, run a VPN, play online games without lag, or use smart home devices that need to be accessible remotely, there's a good chance CGNAT was the culprit. Most people have never heard of it. But once you understand what it is, you'll wish your ISP - [Apple WWDC 2026 and the Growing Importance of Gigabit Full Fibre Broadband in the UK](https://www.exascale.co.uk/latest/apple-wwdc-2026-and-the-growing-importance-of-gigabit-full-fibre-broadband-in-the-uk/) - Apple's Worldwide Developers Conference (WWDC) 2026 showcased the next generation of software, artificial intelligence, and connected experiences across the Apple ecosystem. From enhanced AI capabilities and smarter productivity tools to deeper integration between devices, the event highlighted how technology is becoming increasingly connected and data-driven. While much of the attention focused on Apple's latest innovations, - [Ultimate Guide to Broadband Speeds: Find Your Perfect Match](https://www.exascale.co.uk/latest/ultimate-guide-to-broadband-speeds-find-your-perfect-match/) - Choosing a broadband package used to be simple. A standard internet connection was enough for checking emails and browsing websites. But today, with 4K streaming, online gaming, remote working, smart homes, video conferencing, and dozens of connected devices, choosing the right broadband speed matters more than ever. So how much broadband speed do you actually - [PPPoE vs DHCP: Which Broadband Connection Type is Better?](https://www.exascale.co.uk/latest/pppoe-vs-dhcp-which-broadband-connection-type-is-better/) - When choosing a broadband provider, most people compare speeds, pricing, Wi-Fi performance, and customer support. One thing that rarely gets discussed is how your broadband connection is actually delivered. Two of the most common methods used in the UK are PPPoE and DHCP, also known as IPoE. At Exascale we use both technologies across different - [What Is a Fibre ONT? A Simple Guide](https://www.exascale.co.uk/latest/what-is-a-fibre-ont-a-simple-guide/) - If you’ve recently had full fibre broadband installed, especially from providers using CityFibre or Exascale, you’ve probably noticed a small box mounted on your wall. That box is called an ONT, and while it doesn’t look like much, it plays a crucial role in getting fast internet into your home. What Does ONT Stand For? - [Exascale Named Finalist for ‘Outstanding Business Growth’ at Shropshire Chamber Awards 2026](https://www.exascale.co.uk/press-release/exascale-named-finalist-for-outstanding-business-growth-at-shropshire-chamber-awards-2026/) - Exascale has been shortlisted as a finalist for the prestigious Outstanding Business Growth category at the 2026 Shropshire Chamber Awards 2026, recognising a period of rapid expansion driven in large part by surging demand for high-performance connectivity. Growth Driven by Connectivity Demand Over the past year, businesses across the UK have accelerated their reliance on - [Shropshire’s Broadband Rollout Sparks Frustration Among MPs](https://www.exascale.co.uk/latest/shropshires-broadband-rollout-sparks-frustration-among-mps/) - A Digital Promise Still Out of Reach Reliable, high-speed internet is no longer a luxury, it’s essential infrastructure. Yet in rural counties like Shropshire, the rollout of full fibre broadband continues to lag behind expectations, sparking frustration among both residents and their elected representatives. Two local MPs, Helen Morgan and Stuart Anderson, have publicly criticised - [CityFibre Ethernet Flex: Flexible Connectivity for Modern Businesses](https://www.exascale.co.uk/latest/cityfibre-ethernet-flex-flexible-connectivity-for-modern-businesses/) - Reliable, high-capacity connectivity is essential for modern businesses. Standard broadband can struggle under pressure, while fully dedicated leased lines are not always the right fit in terms of cost or flexibility. CityFibre Ethernet Flex is designed to sit between the two, offering a business-grade Ethernet service with built-in flexibility. It provides guaranteed performance for day-to-day - [UK Government Connectivity Plans and What They Mean for SMEs](https://www.exascale.co.uk/latest/uk-government-connectivity-plans-and-what-they-mean-for-smes/) - For most small and medium-sized businesses, internet connectivity is no longer just an IT consideration. It is fundamental to how the business operates day to day. From cloud applications and video calls to online sales and cybersecurity, a reliable connection underpins almost everything. Over the last few years, the UK Government has put increasing focus - [What is a CityFibre Leased Line?](https://www.exascale.co.uk/latest/what-is-a-cityfibre-leased-line/) - If your business depends on fast, reliable internet, and most do, you may have come across the term CityFibre leased line. But what does it actually mean, and how is it different from standard business broadband? Here is a clear explanation in plain English. What is a Leased Line? A leased line is a dedicated - [🎄 Christmas WiFi MythBusters: Separating Holiday Hype from Tech Truth](https://www.exascale.co.uk/latest/christmas-wifi-mythbusters/) - The holidays are here; twinkling lights, festive movies, video calls with family… and of course, WiFi complaints. From blaming the Christmas tree to fearing Santa might steal your bandwidth, there are plenty of myths flying around this time of year. Let’s bust some of the most common Christmas WiFi myths once and for all. 🎅 - [Exascale Partners with CityFibre to Deliver FTTP and Ethernet Services Across the UK](https://www.exascale.co.uk/press-release/exascale-partners-with-cityfibre-to-deliver-fttp-and-ethernet-services-across-the-uk/) - Exascale, one of the UK’s fastest-growing Internet Service Providers (ISPs), is proud to announce a new strategic partnership with CityFibre, the UK’s largest independent full fibre platform. This collaboration enables Exascale to deliver ultrafast Fibre-to-the-Premises (FTTP) and Ethernet services to both residential and business customers across the UK. This agreement greatly expands Exascale’s national footprint - [What is IP Transit?](https://www.exascale.co.uk/special/special-post/) - IP Transit is a service that allows internet service providers (ISPs) and other organisations to access the global internet. It’s essentially the motorway system of the internet, providing routes for data to travel from one network to another. When you send an email, stream a video, or browse a website, your data likely travels through - [Does my business Need a Leased Line?](https://www.exascale.co.uk/latest/does-my-business-need-a-leased-line/) - In today’s fast-paced and interconnected business landscape, having a reliable and high-performance internet connection is crucial for the success of any enterprise. One of the options available to businesses is a leased line – a dedicated and private connection that offers several advantages over traditional broadband connections. In this blog post, we’ll explore the question: - [8 Signs You Need a Business Leased Line](https://www.exascale.co.uk/latest/8-signs-you-need-a-leased-line/) - Your internet connection isn’t just another utility; it’s the backbone of your business. Yet many UK organisations still rely on standard SoGEA or FTTP broadband long after it has stopped meeting their needs.A leased line is a dedicated, uncontended internet connection that delivers guaranteed speeds, reliability and performance. But how do you know when it’s - [5 Compelling Reasons to Become a Telecoms Channel Partner](https://www.exascale.co.uk/latest/5-compelling-reasons-to-become-a-telecoms-channel-partner/) - In the fast-paced world of telecommunications, where connectivity is the backbone of modern living, the role of telecoms channel partners has never been more crucial. For individuals or businesses contemplating a foray into the telecoms industry, becoming a channel partner offers a myriad of opportunities. In this blog post, we explore five compelling reasons why - [Exascale Powers DSM Group’s National Expansion with Multi-Site Rackspace, Backhaul, High-Capacity Wavelengths and IP Transit](https://www.exascale.co.uk/press-release/exascale-powers-dsm-groups-national-expansion-with-multi-site-rackspace-backhaul-high-capacity-wavelengths-and-ip-transit/) - Exascale, the UK’s leading independent network infrastructure provider, is pleased to announce a major collaboration with DSM Group, delivering a comprehensive suite of data centre services across the UK’s key connectivity regions. Under this partnership, Exascale is providing DSM Group with premium rackspace in both London Docklands and Manchester, strategically located to support DSM’s expanding - [Why Cheap Fibre Broadband Isn’t Always the Best Deal](https://www.exascale.co.uk/latest/why-cheap-fibre-broadband-isnt-always-the-best-deal/) - Cheap Broadband Isn't always the best - [Why Choose Exascale as Your Leased Line Provider?](https://www.exascale.co.uk/latest/why-choose-exascale-as-your-leased-line-provider/) - At Exascale, we’re transforming how UK businesses think about connectivity. From our Telford headquarters, we’ve built something different: a leased line provider that combines enterprise-grade infrastructure with genuine, human service. Our Approach to Leased Lines is Different We’ll be straight with you – we’re not the biggest name in connectivity, and that’s exactly how we - [4 Free Microsoft office templates to help manage your business](https://www.exascale.co.uk/latest/4-free-microsoft-office-templates-to-help-manage-your-business/) - We’ve all done it, struggled to create an all singing all dancing PowerPoint presentation to impress our key stakeholders or shareholders and land a contract or funding only to discover there was a much easier way of doing it. Well we’re giving you this free guide to templates you didn’t even know you didn’t need - [Exascale upgrade to Genexis FibreTwist ONTs](https://www.exascale.co.uk/latest/exascale-upgrade-to-genexis-fibretwist-onts/) - Alongside its existing OLT vendor (Nokia), Exascale today have started working with Genexis a residential customer premises equipment manufacturer specialising in xPON and Point-to-Point ONTs and media converters. Exascale’s Thomas Bibb (CEO) said “We recognise the need for a diverse and vendor agnostic ecosystem, and working with Genexis alongside distribution partner Kenton Group has enabled - [Exascale to expand Full Fibre network to south Telford in Shropshire](https://www.exascale.co.uk/latest/exascale-to-expand-full-fibre-network-to-south-telford-in-shropshire/) - Exascale a Gigabit Full Fibre Telecommunications operator and ISP Headquartered in Telford, Shropshire, has today said they’re expanding their network to the south of Telford & Wrekin. The company went on to say they aim to connect both urban and rural homes and businsses as part of this expansion. Exascale’s CEO (Thomas Bibb) said: “This - [Exascale Donates Full Fibre Broadband to Telford Village Hall](https://www.exascale.co.uk/latest/exascale-donates-full-fibre-broadband-to-telford-village-hall/) - As part of the BDUK Gigabit Voucher scheme Exascale have been installing Gigabit Full Fibre broadband in rural areas in Telford & Wrekin, and most recently the rural village of Kynnersley. Thomas Bibb CEO of Exascale said: “Exascale was pleased to offer Kynnersley Village hall Free Gigabit Full Fibre for as part of its commitment - [What are Optical Wavelengths and their benefits in comparison to MPLS Ethernet Wireline?](https://www.exascale.co.uk/latest/what-are-optical-wavelengths-and-their-benefits-in-comparison-to-mpls-ethernet-wireline/) - As our appetite for digital services continues to grow exponentially, the demand for faster, more reliable network connections shows no sign of slowing down. Among the technologies powering our digital infrastructure, optical wavelengths stand out as a fundamental building block offering exceptional performance. Let’s dive into what optical wavelengths actually are, their key benefits for - [RCS Messaging: Revolutionising Mobile Communication in the UK](https://www.exascale.co.uk/latest/rcs-messaging-revolutionising-mobile-communication-in-the-uk/) - In the ever-evolving landscape of mobile communication, Rich Communication Services (RCS) is emerging as the next-generation messaging standard that promises to transform how we connect and communicate. As mobile technology continues to advance, RCS stands poised to replace the ageing SMS protocol with a more dynamic, feature-rich messaging experience. Table of Contents What is RCS - [What is Point-to-Point Ethernet? Understanding P2P Ethernet Services](https://www.exascale.co.uk/latest/what-is-point-to-point-ethernet-understanding-p2p-ethernet-services/) - Are you wondering “What is point to point Ethernet?” or “Do I need point to point Ethernet?” for your business? In this comprehensive guide, we’ll explore how P2P Ethernet works, its benefits, and why it might be the perfect solution for your connectivity needs. Table of Contents What is P2P Ethernet? How Does MPLS Protection - [What is WiFi Band Steering: A Double-Edged Sword for Legacy Devices](https://www.exascale.co.uk/latest/what-is-wifi-band-steering-a-double-edged-sword-for-legacy-devices/) - In wireless networking, band steering has emerged as a clever solution to network congestion. However, whilst this technology offers numerous benefits for modern devices, it can present unique challenges for legacy WiFi equipment. Let’s dive into what band steering is and how it affects your older devices. Table of Contents What Is Band Steering? The - [Best Path vs Least Cost Routing: How Exascale Optimises Internet Traffic](https://www.exascale.co.uk/latest/best-path-vs-least-cost-routing-how-exascale-optimises-internet-traffic/) - In internet routing, two primary strategies often come up in discussion: best path routing and least cost routing. While they may sound similar, these approaches can lead to significantly different outcomes for internet service providers (ISPs) and their customers. In this post, we’ll explore the differences between these routing methods and take a closer look - [Ofcom Reseller ID (RID): The Key to Telecom Resource Allocation in the UK](https://www.exascale.co.uk/latest/ofcom-reseller-id-rid-the-key-to-telecom-resource-allocation-in-the-uk/) - How does the Ofcom Reseller ID (RID) play a crucial role in UK Telecommunications? This unique identifier, also known as a RID code, is more than just a regulatory requirement—it’s a fundamental tool in the allocation of various telecom resources. Let’s dive into how RID codes are used in allocating geographical and non-geographical numbers, as - [How the 2024 General Election will shape the future UK Telecom Landscape](https://www.exascale.co.uk/latest/how-the-2024-general-election-will-shape-the-future-uk-telecom-landscape/) - As the United Kingdom gears up for another general election, various sectors of the economy brace for potential shifts in policy and regulation. One industry that stands to be significantly impacted is telecommunications, a cornerstone of modern British society and commerce. The outcome of the election could reshape the telecomms market in myriad ways, from - [The Future of UK Telly: Goodbye Freeview, Hello IPTV](https://www.exascale.co.uk/latest/the-future-of-uk-telly-goodbye-freeview-hello-iptv/) - For years, millions of British households have been getting their fix of Eastenders, Bake Off and Countryfile through Freeview – the free-to-air digital television service that arrived in 2002. But as internet streaming goes mainstream, a major shakeup is in store for how we watch our favourite shows. The UK looks set to transition from - [Exascale starts to deploy CWDM overlay to support both xPON and Ethernet over the same optical fibre.](https://www.exascale.co.uk/latest/exascale-starts-to-deploy-cwdm-overlay-to-support-both-xpon-and-ethernet-over-the-same-optical-fibre/) - At Exascale, we understand one solution or technology isn’t fit for all. That’s why we’ve been testing the use of CWDM alongside xPON (Passive Optical Network). Table of Contents What is CWDM? Why CWDM? What is CWDM? Coarse wavelength division multiplexing (CWDM) is a wavelength division multiplexing (WDM) technology that combines multiple optical signals at ## Pages - [Multi-Gig Full Fibre Broadband](https://www.exascale.co.uk/) - Multi-Gig broadband powered by Exascale, CityFibre and Gigaclear and Openreach - Multi-Gigabit Full Fibre delivered to your door in 14 days or less. - [Our Process](https://www.exascale.co.uk/full-fibre-broadband/our-process/) - [Full Fibre Broadband](https://www.exascale.co.uk/full-fibre-broadband/) - [About](https://www.exascale.co.uk/about/) - [CityFibre Broadband](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) - Get ultrafast CityFibre broadband with Exascale, with reliable full fibre speeds up to 2.5Gbps, simple switching and friendly UK-based support. - [Wholesale Broadband](https://www.exascale.co.uk/business-and-wholesale/connectivity/wholesale-broadband/) - Resell Wholesale Broadband Services across the UK - Wholesale FTTP Broadband with Unlimited Usage - [Leased Line](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) - [IP Transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) - [IP Transit London](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit-london/) - [SoGEA Broadband](https://www.exascale.co.uk/business-and-wholesale/connectivity/broadband/) - [Telecoms Resellers](https://www.exascale.co.uk/business-and-wholesale/sectors/wholesale/) - [Order Journey](https://www.exascale.co.uk/order-journey/) - [Business & Wholesale Solutions](https://www.exascale.co.uk/business-and-wholesale/) - [Leased Lines London](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-london/) - [Data Centres](https://www.exascale.co.uk/about/data-centres/) - [Business Full Fibre](https://www.exascale.co.uk/business-and-wholesale/connectivity/full-fibre/) - [Connectivity](https://www.exascale.co.uk/business-and-wholesale/connectivity/) - [Who We Work With](https://www.exascale.co.uk/business-and-wholesale/sectors/) - [Pricing](https://www.exascale.co.uk/full-fibre-broadband/pricing/) - [Why choose Exascale](https://www.exascale.co.uk/full-fibre-broadband/why-exascale/) - [Complaints Procedure](https://www.exascale.co.uk/complaints-procedure/) - [Cookie Policy](https://www.exascale.co.uk/cookie-policy/) - [Privacy Policy](https://www.exascale.co.uk/privacy-policy/) - [Service Level Agreement](https://www.exascale.co.uk/service-level-agreement/) - [VoIP Phone Systems](https://www.exascale.co.uk/business-and-wholesale/voice/voip-phone-systems/) - [Call Forwarding](https://www.exascale.co.uk/business-and-wholesale/voice/call-forwarding/) - [Remote Peering](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/) - [Generic Ethernet Access](https://www.exascale.co.uk/business-and-wholesale/connectivity/generic-ethernet-access/) - [Business Internet Access](https://www.exascale.co.uk/business-and-wholesale/connectivity/internet-access/) - [Contact Us](https://www.exascale.co.uk/contact/) - [Small to Medium Businesses](https://www.exascale.co.uk/business-and-wholesale/sectors/sme/) - [Manufacturing](https://www.exascale.co.uk/business-and-wholesale/sectors/manufacturing/) - [Housing Developers](https://www.exascale.co.uk/business-and-wholesale/sectors/housing-developers/) - [Healthcare](https://www.exascale.co.uk/business-and-wholesale/sectors/healthcare/) - [Education](https://www.exascale.co.uk/business-and-wholesale/sectors/education/) - [Automotive](https://www.exascale.co.uk/business-and-wholesale/sectors/automotive/) - [Aerospace](https://www.exascale.co.uk/business-and-wholesale/sectors/aerospace/) - [Voice](https://www.exascale.co.uk/business-and-wholesale/voice/) - [Leased Lines Wolverhampton](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-wolverhampton/) - [Leased Lines Manchester](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-manchester/) - [Leased Lines Cheltenham](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-cheltenham/) - [Leased Lines Birmingham](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-birmingham/) - [Leased Lines Edinburgh](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-edinburgh/) - [Working With Us](https://www.exascale.co.uk/about/working-with-us/) - [Terms of Service](https://www.exascale.co.uk/terms-of-service/) ## Careers - [Multi-Skilled Fibre Engineer](https://www.exascale.co.uk/careers/multi-skilled-fibre-engineer/) - We're a telecommunications provider like no other Exascale is disrupting the UK telecommunications landscape, challenging the large household names by delivering unrivalled customer service backed by a brand-new multi gigabit full fibre network built for home, business, and wholesale. We have big ambition but never lose sight of the things which matter most. That's why ## Case Studies - [Autocraft](https://www.exascale.co.uk/case-studies/autocraft/) - Overview Autocraft is a well-established, Telford based business focused on delivering quality automotive solutions and outstanding customer care. Facing the need for robust, high-speed connectivity to support their growing workflow, Autocraft decided it was time to switch to fibre and upgrade their IT infrastructure for greater reliability. The challenge Autocraft’s priorities when looking for a - [Kensa Creative](https://www.exascale.co.uk/case-studies/kensa-creative/) - Overview Kensa Creative is a leading agency in Shropshire, specialising in design, marketing, and digital solutions for brands that want to stand out. With a growing client base and continual expansion, Kensa needed technology that could keep up with their ambition. The challenge Expanding office space and increasingly complex projects meant Kensa required a major ## Knowledge Hub - [Benefits of upgrading to Full Fibre Broadband](https://www.exascale.co.uk/knowledge-hub/benefits-of-upgrading-to-full-fibre-broadband/) - If you're still on a copper or part-fibre connection, switching to full fibre broadband is one of the biggest upgrades you can make to your home or business. Here's why it's worth making the switch. Blazing-fast speeds. Full fibre runs data as pulses of light through fibre optic cable all the way to your property, - [What is a Service Level Agreement (SLA)?](https://www.exascale.co.uk/knowledge-hub/what-is-a-service-level-agreement-sla/) - A Service Level Agreement, or SLA, is a formal commitment between you and your broadband provider that sets out exactly what level of service you can expect, and what happens if that standard isn't met. Think of it as a promise backed by measurable guarantees. Rather than vague assurances about "reliable broadband," an SLA spells - [Your rights and responsibilities](https://www.exascale.co.uk/knowledge-hub/your-rights-and-responsibilities/) - When using our services, customers agree to abide by our terms of service, which are designed to ensure a fair, reliable, and secure experience for everyone on our network. These terms cover several key areas. Timely payments. Customers are responsible for paying invoices by the due date specified on their bill. Late or missed payments - [Understanding the Gigabit Broadband Voucher Scheme](https://www.exascale.co.uk/knowledge-hub/understanding-the-gigabit-broadband-voucher-scheme/) - If you're looking to upgrade to full fibre but you're worried about the upfront costs, help is available. The UK Government's Gigabit Voucher Scheme, delivered through BDUK (Building Digital UK), was set up specifically to bring gigabit-capable broadband to homes and businesses in areas where commercial providers haven't yet committed to a rollout. Here's how - [Understanding our service terms](https://www.exascale.co.uk/knowledge-hub/understanding-our-service-terms/) - We provide broadband and voice services backed by clear terms and conditions to ensure transparency and reliability. Our agreements cover service availability, usage policies, and payment obligations. Customers can expect a 99.95% uptime target, with credits available if service falls below this threshold, providing peace of mind alongside high performance. - [I’ve forgotten my password](https://www.exascale.co.uk/knowledge-hub/ive-forgotten-my-password/) - If you forget your My Account password, visit the login page and click the “Forgot Password” link. Enter your registered email address, and you'll receive instructions to reset your password via email. For further help, our support team is available to guide you through recovering access to your account securely. - [Updating your account information](https://www.exascale.co.uk/knowledge-hub/updating-your-account-information/) - Keeping your account details up to date helps us serve you better. You can update your contact information, billing address, and payment methods through the My Account portal. If you change your email or phone number, please notify us promptly to ensure you don’t miss important service updates or invoices. - [Accessing and managing your account](https://www.exascale.co.uk/knowledge-hub/accessing-and-managing-your-account/) - To manage your services, simply log in to your My Account portal using your registered email and password. Once logged in, you can view your current services, update billing information, request upgrades, or raise support tickets quickly and easily online. If you have trouble logging in, use the password reset option or contact our support - [How we keep you updated](https://www.exascale.co.uk/knowledge-hub/how-we-keep-you-updated/) - As a business we prioritise transparency and communication. During planned maintenance or unexpected outages, we provide timely alerts via our status page and direct customer notifications when necessary. You can also follow us on social media for regular updates, ensuring you’re never in the dark about your broadband or phone service. - [What to do during a service outage](https://www.exascale.co.uk/knowledge-hub/what-to-do-during-a-service-outage/) - If you notice your internet or phone service is down, first check the Exascale status page for any reported issues. If there are no ongoing incidents, try restarting your router and verifying all cables are securely connected. Should the problem persist, contact our support with details of your situation, and our team will work to - [How to check your service status](https://www.exascale.co.uk/knowledge-hub/how-to-check-your-service-status/) - Stay informed about any planned maintenance or unexpected outages by visiting the Exascale status page. This page provides real-time updates on our UK network performance and any ongoing issues that might affect your connection. Bookmark the page to quickly check if you experience any service interruptions before contacting support. - [How to upgrade your existing package](https://www.exascale.co.uk/knowledge-hub/how-to-upgrade-your-existing-package/) - Upgrading your broadband package with Exascale is easy. Simply contact your account manager, raise a support ticket, or call our customer support team to request a speed or service uplift. Depending on your current setup, the upgrade may involve a remote configuration or a short engineer visit. Most upgrades are completed quickly, with minimal disruption - [Understanding your speed results](https://www.exascale.co.uk/knowledge-hub/understanding-your-speed-results/) - Broadband speed tests measure the rate of data transfer (download/upload) and network latency in real time. If your results are much lower than advertised, check if you’re testing during peak usage times or using Wi-Fi instead of wired connections. Disconnect extra devices and retest at various times for a clearer picture. If problems persist, contact - [What can affect broadband speed](https://www.exascale.co.uk/knowledge-hub/what-can-affect-broadband-speed/) - Broadband speeds can fluctuate due to several factors. Common reasons include too many connected devices, router placement near obstructions, Wi-Fi interference, or outdated equipment. Heavy streaming, downloads, or online gaming can monopolise bandwidth. To maintain best performance, keep your router in an open area, regularly update device software, and ensure your network is protected from - [How to check and improve your broadband speed](https://www.exascale.co.uk/knowledge-hub/how-to-check-and-improve-your-broadband-speed/) - Running a speed test is the first step to understanding your actual download and upload speeds. Simply connect your device directly to the router with an Ethernet cable for the most accurate results, and close any background apps or devices using the network. If speeds are lower than expected, restart your router, check for interference - [I’ve lost connection, what do I do?](https://www.exascale.co.uk/knowledge-hub/ive-lost-connection-what-do-i-do/) - First, check if the router’s power and internet lights are on and cables are secure. Restart the unit and your device. If service is still down, look for posted service updates at the Exascale status page. If there’s no outage reported, contact Exascale customer support with details of your issue so we can quickly resolve - [Fixing Wi-Fi dropouts](https://www.exascale.co.uk/knowledge-hub/fixing-wi-fi-dropouts/) - Wi-Fi dropouts often result from weak signal, interference, or device overload. Try moving your router to a more central spot, away from electrical appliances or metal surfaces. Reboot both your router and the affected device. Consider adding a Wi-Fi extender for larger homes or spaces with thick walls. If problems persist, check for software updates - [My internet is slow, what can I do?](https://www.exascale.co.uk/knowledge-hub/my-internet-is-slow-what-can-i-do/) - If internet speeds are lagging, start by running a speed test and compare the results to your expected package speeds. Restart your router to refresh the connection and clear out old data. Check for nearby devices like microwaves or thick walls that could cause Wi-Fi interference. Make sure no one is monopolising bandwidth with downloads - [Common questions about switching providers](https://www.exascale.co.uk/knowledge-hub/common-questions-about-switching-providers/) - If you’re worried about fees or contract overlap, switching is now easier than ever thanks to the One Touch Switch system. You no longer need to contact your old provider - our team will manage everything for you. Early termination fees may apply if you leave your current contract before its end date, but our - [What happens on switch day?](https://www.exascale.co.uk/knowledge-hub/what-happens-on-switch-day/) - On the day of your switch to Exascale, your existing internet service will remain active until the new connection goes live. If a new full fibre service is being installed, an engineer from Exascale may visit your property to set up equipment—this usually takes less than an hour. You’ll receive updates in advance so you - [How to switch your broadband to Exascale](https://www.exascale.co.uk/knowledge-hub/how-to-switch-your-broadband-to-exascale/) - Switching to Exascale from your current provider is straightforward and all managed for you. Simply select your preferred Exascale package, get in touch with us and our team will guide you through the process—including installation dates and equipment setup. Your previous provider will be notified automatically, minimising downtime and hassle. Most switches are completed within - [Setting up your Exascale phone system](https://www.exascale.co.uk/knowledge-hub/setting-up-your-exascale-phone-system/) - If you’ve received a phone system from Exascale, unpack the base unit and handsets. Connect the base station to your router using an Ethernet cable for optimal voice quality. Power on all devices and follow any on-screen setup instructions—most modern systems will auto-provision. Customise your voicemail message or set out-of-hours greetings using the system’s settings - [Connecting devices to Wi-Fi](https://www.exascale.co.uk/knowledge-hub/connecting-devices-to-wifi/) - To connect your devices (phones, tablets, smart TVs, laptops) to your Exascale Wi-Fi, go to the Wi-Fi settings on each device, choose the network name (SSID), and enter your password. If connection drops, check your proximity to the router and minimise physical barriers. For homes with multiple floors or thick walls, consider adding a Wi-Fi - [Getting started: Setting up your router](https://www.exascale.co.uk/knowledge-hub/setting-up-your-router/) - Unbox your Exascale router and connect it to your broadband socket using the provided cable. Plug the router into a power source and switch it on. Wait for all lights to stabilise—this indicates the device is ready. Using your phone or laptop, search for the router’s Wi-Fi network name (SSID) on your device and enter ## Media Centre - [Media Centre Post 1](https://www.exascale.co.uk/media-centre/media-centre-post-1/) - Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean tempor odio mi, ac sagittis dui consequat eget. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec nibh orci, mattis quis ante in, molestie scelerisque turpis. Pellentesque vel turpis eu ante congue sagittis a in augue. Nulla facilisi. Curabitur volutpat lobortis interdum. ## Categories - [Latest](https://www.exascale.co.uk/category/latest/) - [Special](https://www.exascale.co.uk/category/special/) - [Press Release](https://www.exascale.co.uk/category/press-release/) ## Tags - [broadband](https://www.exascale.co.uk/tag/broadband/) - [cheap broadband](https://www.exascale.co.uk/tag/cheap-broadband/) - [Cheap Fibre](https://www.exascale.co.uk/tag/cheap-fibre/) - [Cheap Fibre Broadband](https://www.exascale.co.uk/tag/cheap-fibre-broadband/) - [pressrelease](https://www.exascale.co.uk/tag/pressrelease/) - [DSM Group](https://www.exascale.co.uk/tag/dsm-group/) - [Press Release](https://www.exascale.co.uk/tag/press-release/) - [IP Transit](https://www.exascale.co.uk/tag/ip-transit/) - [Virgin Media](https://www.exascale.co.uk/tag/virgin-media/) - [Sky](https://www.exascale.co.uk/tag/sky/) - [Wavelengths](https://www.exascale.co.uk/tag/wavelengths/) - [CityFibre](https://www.exascale.co.uk/tag/cityfibre/) - [Colocation](https://www.exascale.co.uk/tag/colocation/) - [Rackspace](https://www.exascale.co.uk/tag/rackspace/) - [Rackspace London](https://www.exascale.co.uk/tag/rackspace-london/) - [Rackspace Manchester](https://www.exascale.co.uk/tag/rackspace-manchester/) - [IP Transit London](https://www.exascale.co.uk/tag/ip-transit-london/) - [IP Transit Manchester](https://www.exascale.co.uk/tag/ip-transit-manchester/) - [Channel Partner](https://www.exascale.co.uk/tag/channel-partner/) - [Channel Live](https://www.exascale.co.uk/tag/channel-live/) - [Channel](https://www.exascale.co.uk/tag/channel/) - [Telecomms Channel](https://www.exascale.co.uk/tag/telecomms-channel/) - [Partner](https://www.exascale.co.uk/tag/partner/) - [business ethernet](https://www.exascale.co.uk/tag/business-ethernet/) - [ethernet](https://www.exascale.co.uk/tag/ethernet/) - [FTTP](https://www.exascale.co.uk/tag/fttp/) - [Partner Channel](https://www.exascale.co.uk/tag/partner-channel/) - [Wholesale Cityfibre](https://www.exascale.co.uk/tag/wholesale-cityfibre/) - [wholesale broadband](https://www.exascale.co.uk/tag/wholesale-broadband/) - [Christmas](https://www.exascale.co.uk/tag/christmas/) - [WiFi](https://www.exascale.co.uk/tag/wifi/) - [Christmas Tree](https://www.exascale.co.uk/tag/christmas-tree/) - [Project gigabit](https://www.exascale.co.uk/tag/project-gigabit/) - [leased line](https://www.exascale.co.uk/tag/leased-line/) - [fibre](https://www.exascale.co.uk/tag/fibre/) - [fibre broadband](https://www.exascale.co.uk/tag/fibre-broadband/) - [shropshire](https://www.exascale.co.uk/tag/shropshire/) - [openreach](https://www.exascale.co.uk/tag/openreach/) - [Shropshire Chamber](https://www.exascale.co.uk/tag/shropshire-chamber/) - [Business Award](https://www.exascale.co.uk/tag/business-award/) - [Finalist](https://www.exascale.co.uk/tag/finalist/) - [Telford](https://www.exascale.co.uk/tag/telford/) - [Telford and Wrekin](https://www.exascale.co.uk/tag/telford-and-wrekin/) - [openreaxh](https://www.exascale.co.uk/tag/openreaxh/) - [Pppoe](https://www.exascale.co.uk/tag/pppoe/) - [dhcp](https://www.exascale.co.uk/tag/dhcp/) - [Cgnat](https://www.exascale.co.uk/tag/cgnat/) - [Ipv4](https://www.exascale.co.uk/tag/ipv4/) - [Ipv6](https://www.exascale.co.uk/tag/ipv6/) ## Topics - [Setup](https://www.exascale.co.uk/knowledge-hub/topic/setup/) - [Switching to Exascale](https://www.exascale.co.uk/knowledge-hub/topic/switching-to-exascale/) - [Troubleshooting](https://www.exascale.co.uk/knowledge-hub/topic/troubleshooting/) - [Broadband speed](https://www.exascale.co.uk/knowledge-hub/topic/broadband-speed/) - [Upgrading](https://www.exascale.co.uk/knowledge-hub/topic/upgrading/) - [Service status](https://www.exascale.co.uk/knowledge-hub/topic/service-status/) - [Account](https://www.exascale.co.uk/knowledge-hub/topic/account/) - [Terms & Legal](https://www.exascale.co.uk/knowledge-hub/topic/terms-legal/)