Business Connectivity
Broadband Resilience and Backup Connectivity
A fast primary connection does not remove the risk of an outage. Resilience planning considers how the organisation…
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Practical help with broadband and connectivity
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Business Connectivity
How Much Bandwidth Does Your Business Need?
There is no single correct bandwidth figure for every organisation. A useful estimate starts with how people and…
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Business Connectivity
What Is Ethernet Connectivity?
Ethernet connectivity can link a business site to the internet, a data centre or another location using a…
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Leased Lines
What Affects the Cost of a Leased Line?
Leased line pricing reflects much more than the advertised bandwidth. The access route, local infrastructure and service design…
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Leased Lines
How Long Does a Leased Line Take to Install?
Leased line delivery times vary because every site and network route is different. A straightforward installation can progress…
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Leased Lines
How to Choose a Leased Line Speed
A leased line should support current demand without becoming an unnecessary constraint. Choosing well means looking beyond a…
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Sector Connectivity
Full Fibre Broadband for Schools and Colleges
Schools and colleges depend on connectivity for teaching, administration, communications and cloud platforms. Planning should reflect both everyday…
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Sector Connectivity
Broadband for Pharmacies and Healthcare Sites
Pharmacies and healthcare organisations rely on connectivity for operational systems, communications and access to online services. The consequences…
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Sector Connectivity
Connectivity Planning for Manufacturing Sites
Manufacturing environments can combine office IT, production systems, suppliers, cloud platforms and voice services. Connectivity planning should account…
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Sector Connectivity
Internet Connectivity for Airports and Aviation
Airports and aviation sites can support operational systems, tenants, offices, passenger services and remote facilities. These varied uses…
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Sector Connectivity
Connectivity for New Housing Developments
Connectivity is easier to integrate when it is considered alongside utilities, roads and building design. Early engagement can…
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Business Connectivity
What Is Dedicated Internet Access (DIA)?
Dedicated internet access gives an organisation a business-grade connection designed around consistent, committed capacity rather than a consumer-style…
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Help & Support
Frequently asked questions
Use the postcode checker and select your address. Availability and package options depend on the individual premises, rather than the postcode alone. For business connectivity requirements, contact Exascale with the installation address.
Check the package information and your order paperwork for the price, contract length, equipment and any setup charges. Residential and business services can have different terms; do not assume that one guide applies to every connection.
Follow the installation information for the service you have ordered. Check appointment arrangements, access to the premises, the proposed equipment location and power requirements. Installation work and lead times depend on the service and address.
Confirm number-transfer eligibility and the switching process before cancelling your existing service. Broadband and telephone services may need separate arrangements. Contact Exascale if you rely on an existing number or equipment connected to a telephone line.
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