Full fibre broadband like no other
Rock solid, reliable and fast broadband.
No limits, just full-fibre. Anything is possible.
Quick and simple switching.
With One Touch Switching, we’ll handle everything for you - you go put your feet up!
Local provider, national coverage.
We’re born and bred in the West Midlands, but we provide our services on a national scale.
Smooth and speedy = no more buffering.
Enjoy always-on, ultra high speed internet to support work, play and streaming.
Switching with us couldn’t be easier
Step 1
Get in touch with us
Take a look at our broadband offers and once you’ve found the package that works for you, contact us to make the switch. You can get in touch with your current supplier to cancel your contract and purchase a new package with us or with One Touch Switching, once you’ve placed your order, your job is done! Our team will take the reins, dealing with your current supplier to switch you to our service.
Step 2
Houston, we have lift off
Once we’ve received your order, we’ll get in touch with your current supplier to cancel your existing contract. You’ll receive a confirmation email from us, detailing your new offer and an estimation of when your new installation will take place. This is usually within 14 working days but we aim to do this faster where possible.
Step 3
Installation day
Our team will be in touch one week before your installation day to confirm your details and your availability on the day. This is also a chance for us to answer any further questions you have about your new service. On the day of your installation, a member of our engineering team will give you a call when they’re en route to your house. Then it’s time to sit back, relax and enjoy your new ultra fast broadband!
Trusted by homeowners nationwide
Customer service like no other
About full fibre broadband
Yes, switching is straightforward. Once you’ve placed your order, we’ll guide you through the process and let you know if you need to cancel with your previous provider. We aim to make the switch as seamless as possible.
No, Exascale full fibre broadband doesn’t require a phone line. The service is delivered directly to your home using modern fibre optic technology.
Our full fibre broadband delivers speeds up to 1Gbps, offering a reliable and consistent connection. Actual speeds depend on the package you choose and the capability of your devices.
If your home is already connected to the fibre network, installation can take as little as one to two hours. If a new fibre line needs to be installed, it may take slightly longer, but we’ll keep you updated every step of the way.
Our broadband packages typically come with a 24-month contract. However, we also offer flexible options, so you can choose what suits you best.
Yes, every broadband package includes a high-quality Wi-Fi router to ensure you can make the most of your connection. We’ll send it to you before your installation date so you’re ready to get online.
We take reliability seriously, but if there’s ever an issue, our support team is on hand to help you quickly. You can contact us via phone or email, and we’ll work with you to resolve the problem as soon as possible.
We provide a range of full fibre broadband packages designed to suit different household needs, from everyday browsing and streaming to ultra-fast speeds for larger households with heavy usage. You can check what’s available at your address using our postcode checker.