Help & Support

Yes, switching is straightforward. Once you’ve placed your order, we’ll guide you through the process and let you know if you need to cancel with your previous provider. We aim to make the switch as seamless as possible.

No, Exascale full fibre broadband doesn’t require a phone line. The service is delivered directly to your home using modern fibre optic technology.

Our full fibre broadband delivers speeds up to 1Gbps, offering a reliable and consistent connection. Actual speeds depend on the package you choose and the capability of your devices.

If your home is already connected to the fibre network, installation can take as little as one to two hours. If a new fibre line needs to be installed, it may take slightly longer, but we’ll keep you updated every step of the way.

Our broadband packages typically come with a 24-month contract. However, we also offer flexible options, so you can choose what suits you best.

We provide a range of full fibre broadband packages designed to suit different household needs, from everyday browsing and streaming to ultra-fast speeds for larger households with heavy usage. You can check what’s available at your address using our postcode checker.

We take reliability seriously, but if there’s ever an issue, our support team is on hand to help you quickly. You can contact us via phone or email, and we’ll work with you to resolve the problem as soon as possible.

Yes, every broadband package includes a high-quality Wi-Fi router to ensure you can make the most of your connection. We’ll send it to you before your installation date so you’re ready to get online.