Internet Routing & Peering
What Is an Internet Exchange Point?
An Internet Exchange Point, or IXP, is infrastructure where participating networks can exchange traffic. It creates opportunities for…
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Practical help with broadband and connectivity
50 guidesExplore Exascale guides to choosing a connection, preparing for installation, switching provider and troubleshooting. Find help for your home or business, then follow the relevant service guide or contact our team for address-specific advice.
Internet Routing & Peering
Peering vs IP Transit: What’s the Difference?
Peering and IP transit both connect networks, but they serve different purposes. Understanding the distinction helps network operators…
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Internet Routing & Peering
What Is BGP and Why Does It Matter?
Border Gateway Protocol, or BGP, is used by networks to exchange routing information. It helps determine how traffic…
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Business Connectivity
Broadband Resilience and Backup Connectivity
A fast primary connection does not remove the risk of an outage. Resilience planning considers how the organisation…
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Business Connectivity
How Much Bandwidth Does Your Business Need?
There is no single correct bandwidth figure for every organisation. A useful estimate starts with how people and…
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Business Connectivity
What Is Ethernet Connectivity?
Ethernet connectivity can link a business site to the internet, a data centre or another location using a…
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Broadband & Access
What Is SoGEA Broadband for Business?
SoGEA stands for Single Order Generic Ethernet Access. It provides broadband without a traditional analogue telephone service. It…
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Broadband & Access
Symmetrical vs Asymmetrical Broadband Speeds
Download speed is only half of the connectivity picture. The relationship between download and upload capacity can affect…
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Leased Lines
What Affects the Cost of a Leased Line?
Leased line pricing reflects much more than the advertised bandwidth. The access route, local infrastructure and service design…
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Leased Lines
How Long Does a Leased Line Take to Install?
Leased line delivery times vary because every site and network route is different. A straightforward installation can progress…
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Business Voice & VoIP
Business VoIP Call Queues and Call Forwarding
Call queues and forwarding rules help businesses route incoming calls when a person is busy, unavailable or working…
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Data Centres & Colocation
What Is Data Centre Colocation?
Colocation places customer-owned equipment in a specialist data-centre facility. The provider supplies the environment, while responsibilities for hardware…
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Help & Support
Frequently asked questions
Use the postcode checker and select your address. Availability and package options depend on the individual premises, rather than the postcode alone. For business connectivity requirements, contact Exascale with the installation address.
Check the package information and your order paperwork for the price, contract length, equipment and any setup charges. Residential and business services can have different terms; do not assume that one guide applies to every connection.
Follow the installation information for the service you have ordered. Check appointment arrangements, access to the premises, the proposed equipment location and power requirements. Installation work and lead times depend on the service and address.
Confirm number-transfer eligibility and the switching process before cancelling your existing service. Broadband and telephone services may need separate arrangements. Contact Exascale if you rely on an existing number or equipment connected to a telephone line.
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