Leased Lines
How to Choose a Leased Line Speed
A leased line should support current demand without becoming an unnecessary constraint. Choosing well means looking beyond a…
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Practical help with broadband and connectivity
50 guidesExplore Exascale guides to choosing a connection, preparing for installation, switching provider and troubleshooting. Find help for your home or business, then follow the relevant service guide or contact our team for address-specific advice.
Data Centres & Colocation
How to Choose a UK Colocation Location
The best colocation location is not automatically the closest or largest facility. It should fit the organisation’s network…
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Sector Connectivity
Full Fibre Broadband for Schools and Colleges
Schools and colleges depend on connectivity for teaching, administration, communications and cloud platforms. Planning should reflect both everyday…
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Sector Connectivity
Broadband for Pharmacies and Healthcare Sites
Pharmacies and healthcare organisations rely on connectivity for operational systems, communications and access to online services. The consequences…
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Sector Connectivity
Connectivity Planning for Manufacturing Sites
Manufacturing environments can combine office IT, production systems, suppliers, cloud platforms and voice services. Connectivity planning should account…
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Sector Connectivity
Internet Connectivity for Airports and Aviation
Airports and aviation sites can support operational systems, tenants, offices, passenger services and remote facilities. These varied uses…
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Sector Connectivity
Connectivity for New Housing Developments
Connectivity is easier to integrate when it is considered alongside utilities, roads and building design. Early engagement can…
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Business Connectivity
What Is Dedicated Internet Access (DIA)?
Dedicated internet access gives an organisation a business-grade connection designed around consistent, committed capacity rather than a consumer-style…
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Business Voice & VoIP
Business VoIP for SMEs: What Should You Consider?
A cloud-hosted Voice over IP system carries business calls using an internet connection rather than relying on an…
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Business Connectivity
How to Plan Connectivity for Multiple Business Sites
Connecting more than one office, factory, clinic, shop or other business location requires more planning than selecting a…
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Internet Routing & Peering
What Is IP Transit and Who Needs It?
IP transit is a service that connects an organisation’s network to the wider internet. It is commonly used…
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Business Connectivity
Business Broadband vs Leased Line: Which Do You Need?
Choosing an internet connection for a business is not simply a question of selecting the fastest advertised speed.
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Help & Support
Frequently asked questions
Use the postcode checker and select your address. Availability and package options depend on the individual premises, rather than the postcode alone. For business connectivity requirements, contact Exascale with the installation address.
Check the package information and your order paperwork for the price, contract length, equipment and any setup charges. Residential and business services can have different terms; do not assume that one guide applies to every connection.
Follow the installation information for the service you have ordered. Check appointment arrangements, access to the premises, the proposed equipment location and power requirements. Installation work and lead times depend on the service and address.
Confirm number-transfer eligibility and the switching process before cancelling your existing service. Broadband and telephone services may need separate arrangements. Contact Exascale if you rely on an existing number or equipment connected to a telephone line.
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