We make the switch easy
Our connection process
Step 1
Get in touch with us
Take a look at our broadband offers and once you’ve found the package that works for you, contact us to make the switch. You can get in touch with your current supplier to cancel your contract and purchase a new package with us or with One Touch Switching, once you’ve placed your order, your job is done! Our team will take the reins, dealing with your current supplier to switch you to our service.
Step 2
Houston, we have lift off
Once we’ve received your order, we’ll get in touch with your current supplier to cancel your existing contract. You’ll receive a confirmation email from us, detailing your new offer and an estimation of when your new installation will take place. This is usually within 14 working days but we aim to do this faster where possible.
Step 3
Installation day
Our team will be in touch one week before your installation day to confirm your details and your availability on the day. This is also a chance for us to answer any further questions you have about your new service. On the day of your installation, a member of our engineering team will give you a call when they’re en route to your house. Then it’s time to sit back, relax and enjoy your new ultra fast broadband!
Need further help? Check out our guides and FAQs
No, Exascale full fibre broadband doesn’t require a phone line. The service is delivered directly to your home using modern fibre optic technology.
If your home is already connected to the fibre network, installation can take as little as one to two hours. If a new fibre line needs to be installed, it may take slightly longer, but we’ll keep you updated every step of the way.
Our broadband packages typically come with a 24-month contract. However, we also offer flexible options, so you can choose what suits you best.
Yes, switching is straightforward. Once you’ve placed your order, we’ll guide you through the process and let you know if you need to cancel with your previous provider. We aim to make the switch as seamless as possible.
