How to Switch to Exascale Full Fibre Broadband
Your Full Fibre Broadband Switching Process
Step 1
Choose your full fibre broadband package
Check the broadband packages available at your address and choose the option that suits your household. Once you place your order, Exascale will manage the switch through One Touch Switch, including contacting your current provider. You do not normally need to cancel the old service yourself.
Step 2
We manage your broadband switch
We’ll confirm your order by email and provide an estimated installation or activation date. Timing depends on the network available at your address and whether installation work is required. We’ll keep you informed throughout the process.
Step 3
Installation and activation
Before your appointment, our team will confirm the details and answer any questions. On installation day, an engineer will complete the required setup and help get your full fibre broadband ready to use.
Broadband Switching, Setup and Support Guides
Connecting devices to Wi-Fi
Connecting your phone, laptop, tablet, smart TV or other device to your Exascale Wi-Fi only takes a few moments.
Read Connecting devices to Wi-FiGetting started: Setting up your Exascale router
Setting up your Exascale broadband router only takes a few minutes. Follow the steps below to get connected to… Getting started: Setting up your Exascale router
ViewFixing Wi-Fi dropouts
Wi-Fi dropouts often result from weak signal, interference, or device overload. Try moving your router to a more central… Fixing Wi-Fi dropouts
ViewNo, Exascale full fibre broadband doesn’t require a phone line. The service is delivered directly to your home using modern fibre optic technology.
If your home is already connected to the fibre network, installation can take as little as one to two hours. If a new fibre line needs to be installed, it may take slightly longer, but we’ll keep you updated every step of the way.
Our broadband packages typically come with a 24-month contract. However, we also offer flexible options, so you can choose what suits you best.
Yes, switching is straightforward. Once you’ve placed your order, we’ll guide you through the process and let you know if you need to cancel with your previous provider. We aim to make the switch as seamless as possible.
