Setup

Broadband & Wi-Fi

Genexis FiberTwist XGS2310B optical network terminal

What Is a Fibre ONT? A Simple Guide

If you’ve recently had full fibre broadband installed, especially from providers using CityFibre or Exascale, you’ve probably noticed a small box mounted on your wall. That box is called an ONT, and while it doesn’t look like much, it plays a crucial role in getting fast internet into your… Read More

Setup

Setting up your Exascale phone system

If you’ve received a phone system from Exascale, unpack the base unit and handsets. Connect the base station to your router using an Ethernet cable for optimal voice quality. Power on all devices and follow any on-screen setup instructions—most modern systems will auto-provision. Customise your voicemail message or set… Read More

Setup

Getting started: Setting up your Exascale router

Setting up your Exascale broadband router only takes a few minutes. Follow the steps below to get connected to your new full fibre broadband service and make sure you’re getting the best possible Wi-Fi coverage around your home. 1. Unbox your router Remove your Exascale router, power adapter… Read More

Setup

A father and daughter using a laptop in a UK home

Connecting devices to Wi-Fi

Connecting your phone, laptop, tablet, smart TV or other device to your Exascale Wi-Fi only takes a few moments. This guide explains how to connect common devices, where to find your Wi-Fi details and what to try if something won’t connect. Before you start Make sure your Exascale… Read More