Service status

How we keep you updated

As a business we prioritise transparency and communication. During planned maintenance or unexpected outages, we provide timely alerts via our status page and direct customer notifications when necessary. You can also follow us on social media for regular updates, ensuring you’re never in the dark about your broadband or… Read More

What to do during a service outage

If you notice your internet or phone service is down, first check the Exascale status page for any reported issues. If there are no ongoing incidents, try restarting your router and verifying all cables are securely connected. Should the problem persist, contact our support with details of your situation,… Read More

How to check your service status

Stay informed about any planned maintenance or unexpected outages by visiting the Exascale status page. This page provides real-time updates on our UK network performance and any ongoing issues that might affect your connection. Bookmark the page to quickly check if you experience any service interruptions before contacting support. Read More