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What to do during a service outage

If you notice your internet or phone service is down, first check the Exascale status page for any reported issues. If there are no ongoing incidents, try restarting your router and verifying all cables are securely connected. Should the problem persist, contact our support with details of your situation, and our team will work to resolve the issue as swiftly as possible.

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Our friendly team will be in touch. We aim to reply to your inquiry within 24 working hours.

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+44 (0)330 010 0140