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How we keep you updated

Published by Exascale
Published · Updated

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As a business we prioritise transparency and communication. During planned maintenance or unexpected outages, we provide timely alerts via our status page and direct customer notifications when necessary. You can also follow us on social media for regular updates, ensuring you’re never in the dark about your broadband or phone service.

Continue with the right guide

For the practical next step, read How to check your service status and Updating your account information.

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Our friendly team will be in touch. We aim to reply to your inquiry within 24 working hours.

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+44 (0)330 010 0140