Broadband & Connectivity Knowledge Hub

Use the postcode checker and select your address. Availability and package options depend on the individual premises, rather than the postcode alone. For business connectivity requirements, contact Exascale with the installation address.

Check the package information and your order paperwork for the price, contract length, equipment and any setup charges. Residential and business services can have different terms; do not assume that one guide applies to every connection.

Follow the installation information for the service you have ordered. Check appointment arrangements, access to the premises, the proposed equipment location and power requirements. Installation work and lead times depend on the service and address.

Confirm number-transfer eligibility and the switching process before cancelling your existing service. Broadband and telephone services may need separate arrangements. Contact Exascale if you rely on an existing number or equipment connected to a telephone line.