Business Voice & VoIP

Business VoIP Call Queues and Call Forwarding

Call queues and forwarding rules help businesses route incoming calls when a person is busy, unavailable or working elsewhere. A good configuration reflects the customer journey. When to use a call queue Queues can distribute calls across a team and provide a structured experience during busy periods. Decide maximum wait,… Read More

Business VoIP for SMEs: What Should You Consider?

A cloud-hosted Voice over IP system carries business calls using an internet connection rather than relying on an on-premises telephone system. For a small or medium-sized business, it can provide flexible call-management tools and a simpler way to add users as the organisation changes. What is business VoIP? Business VoIP… Read More