Troubleshooting
What Is a Fibre ONT? A Simple Guide
If you’ve recently had full fibre broadband installed, especially from providers using CityFibre or Exascale, you’ve probably noticed a small box mounted on your wall. That box is called an ONT, and while it doesn’t look like much, it plays a crucial role in getting fast internet into your… Read More
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I’ve lost connection, what do I do?
If you’ve lost internet access, follow these checks in order. They’ll help you get connected again or give our support team the information needed to investigate. Check service status first Using mobile data if available, check the Exascale service status page for an incident or maintenance affecting your area. Read More
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Fixing Wi-Fi dropouts
If Wi-Fi drops while your broadband stays connected, start with the device and wireless coverage. These checks help separate a local Wi-Fi issue from a service fault. Check whether every device is affected Try another phone or laptop in the same room. If only one device disconnects, restart it and… Read More
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My internet is slow, what can I do?
A slow connection can come from the broadband service, Wi-Fi coverage or the device itself. A short comparison will help you find the right next step. Compare a wired and wireless test Pause large downloads, cloud backups and streaming, then test a compatible computer connected to your router by Ethernet. Read More
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