Troubleshooting

I’ve lost connection, what do I do?

First, check if the router’s power and internet lights are on and cables are secure. Restart the unit and your device. If service is still down, look for posted service updates at the Exascale status page. If there’s no outage reported, contact Exascale customer support with details of your… Read More

Fixing Wi-Fi dropouts

Wi-Fi dropouts often result from weak signal, interference, or device overload. Try moving your router to a more central spot, away from electrical appliances or metal surfaces. Reboot both your router and the affected device. Consider adding a Wi-Fi extender for larger homes or spaces with thick walls. If… Read More

My internet is slow, what can I do?

If internet speeds are lagging, start by running a speed test and compare the results to your expected package speeds. Restart your router to refresh the connection and clear out old data. Check for nearby devices like microwaves or thick walls that could cause Wi-Fi interference. Make sure no… Read More