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Understanding your speed results

Broadband speed tests measure the rate of data transfer (download/upload) and network latency in real time. If your results are much lower than advertised, check if you’re testing during peak usage times or using Wi-Fi instead of wired connections. Disconnect extra devices and retest at various times for a clearer picture. If problems persist, contact our support team—faster packages and network upgrades may be available for your home.

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