Understanding your speed results
Published by Exascale
Published · Updated
Broadband speed tests measure the rate of data transfer (download/upload) and network latency in real time. If your results are much lower than advertised, check if you’re testing during peak usage times or using Wi-Fi instead of wired connections. Disconnect extra devices and retest at various times for a clearer picture. If problems persist, contact our support team—faster packages and network upgrades may be available for your home.
Before changing package, read what can affect broadband speed to check whether your equipment or Wi-Fi is limiting the result. You can then compare Exascale own-network packages and Exascale packages over CityFibre, subject to address availability.