That involves us going that extra mile to solve any difficulties before they reach you.
Service Level Agreement
Our extensive Service Level Agreement extends our commitment to the customer. We are able to provide you with a strong SLA and assurances because of the hardware we use, our organisational control, and operational quality in providing a high class service.
Our network is monitored 24/7 by Zenoos and NOC (Network Operations Centre) engineers to ensure your Exascale service is online and responding 24 hours a day, 7 days a week.
Personal Level of Care
We pride ourselves on creating everlasting business relationships. The personal touch that we bring to each and every customer is something which cannot be replicated in a larger hosting company. Whether you are a long-serving client or have just joined us, our commitment is to the individual.
If yours is a larger project we will assign you a technical account manager. This gives you a single point of contact for sales, billing and support.
Every customer is important to us and we strive to ensure the satisfaction of them all.