Switching to Exascale

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Common questions about switching providers

Do I need to contact my old provider? For an eligible residential One Touch Switch, the new provider coordinates the switch. Other services and moving-home arrangements may follow a different route. Follow the instructions for your order and do not cancel the old connection before the arrangements are confirmed. Read More

What happens on switch day?

Your order updates explain the agreed appointment or activation arrangements. A switch can involve activating an existing connection or installing new fibre equipment, so the work and timing vary. Before the appointment Read the appointment details, make sure someone can provide access where required, and keep the proposed… Read More

How to switch your broadband to Exascale

Start with an address check, choose an available package, then tell us whether you are switching an existing service or ordering a new connection. Availability, installation work and the switching route depend on your address and current service. Check your current contract first Check your minimum term, any… Read More