Terms & Legal

Your rights and responsibilities

When using our services, customers agree to follow the terms of service which include timely payments, responsible usage, and compliance with legal requirements. Keeping your contact and billing information current helps ensure smooth service delivery. If issues arise, our complaints procedure is designed to address concerns fairly and efficiently.

What is a Service Level Agreement (SLA)?

A Service Level Agreement (SLA) is a commitment that guarantees the quality and reliability of your broadband service. Our SLA guarantees 24/7 service availability with prompt incident response times. If service targets are not met, customers may be eligible for service credits, emphasizing Exascale’s dedication to consistent connectivity and… Read More

Understanding our service terms

We provide broadband and voice services backed by clear terms and conditions to ensure transparency and reliability. Our agreements cover service availability, usage policies, and payment obligations. Customers can expect a 99.95% uptime target, with credits available if service falls below this threshold, providing peace of mind alongside high… Read More