Terms & Legal

Your rights and responsibilities

When using our services, customers agree to abide by our terms of service, which are designed to ensure a fair, reliable, and secure experience for everyone on our network. These terms cover several key areas. Timely payments. Customers are responsible for paying invoices by the due date specified… Read More

What is a Service Level Agreement (SLA)?

A Service Level Agreement (SLA) records the service commitments agreed for a particular product. It helps you understand how performance is measured, how faults are handled and what happens if an eligible commitment is missed. What should you look for? Coverage: which service, locations and operating hours the agreement applies… Read More

Understanding our service terms

Your Exascale service agreement explains what you’re ordering, how it is delivered and the responsibilities on both sides. Read it alongside the order summary and any service-specific schedule before you confirm. Check the terms for your service Review the minimum term, monthly and one-off charges, billing arrangements, cancellation conditions and… Read More