Terms & Legal

Your rights and responsibilities

When using our services, customers agree to abide by our terms of service, which are designed to ensure a fair, reliable, and secure experience for everyone on our network. These terms cover several key areas. Timely payments. Customers are responsible for paying invoices by the due date specified… Read More

What is a Service Level Agreement (SLA)?

A Service Level Agreement, or SLA, is a formal commitment between you and your broadband provider that sets out exactly what level of service you can expect, and what happens if that standard isn’t met. Think of it as a promise backed by measurable guarantees. Rather than vague… Read More

Understanding our service terms

We provide broadband and voice services backed by clear terms and conditions to ensure transparency and reliability. Our agreements cover service availability, usage policies, and payment obligations. Customers can expect a 99.95% uptime target, with credits available if service falls below this threshold, providing peace of mind alongside high… Read More