FAQs
We currently offer a range of ultrafast CityFibre Full Fibre packages, with speeds of 1Gbps, 1.2Gbps and 2.5Gbps. We’re also getting ready to introduce our 5Gbps package soon, giving customers even more choice when it comes to speed.
There may be a short period of downtime while your new service is activated, but the switching and installation process is designed to keep disruption to a minimum.
If you’re switching through One Touch Switching, you generally shouldn’t need to arrange the cancellation yourself. We’ll work with your existing provider as part of the switching process.
One Touch Switching is designed to make changing broadband providers simpler. Where applicable, we’ll coordinate the switch with your existing provider, so you don’t have to manage the process yourself.
Yes. If Exascale is available at your address, you can order your chosen CityFibre package and switch from your existing broadband provider.
No. CityFibre Full Fibre broadband doesn’t rely on a traditional copper telephone line to provide your internet connection.
A CityFibre engineer will install the necessary Full Fibre connection to your property. If your home hasn’t previously been connected to the CityFibre network, some installation work may be required inside and outside the property.
Once your order has been confirmed, we’ll provide an estimated installation date. Installation is typically arranged within 7 working days, although we’ll always aim to get you connected sooner where possible.
CityFibre availability varies by location. Enter your postcode into our availability checker to see whether Exascale broadband is available on the CityFibre network at your address.
CityFibre operates a Full Fibre network that uses fibre-optic cables directly to your property. This is known as Fibre to the Premises (FTTP) and provides fast, reliable broadband without relying on traditional copper phone lines.
We currently deliver CityFibre powered Full Fibre to over 3.5 million properties across the UK, including the following areas:
Aberdeen, Barnsley, Bath, Bedford, Bentley Heath, Bishop’s Stortford, Blackpool, Bognor Regis, Bolton, Bourne, Bournemouth, Bracknell, Bradford, Brixworth, Bury St Edmunds, Cambridge, Chatteris, Chelmsford, Chester, Chichester, Chippenham, Christchurch, Cirencester, Clacton On Sea, Coventry, Crawley, Derby, Dewsbury, Doncaster, Dundee, Eastbourne, Edinburgh, Erdington, Evesham, Felixstowe, Gateshead, Glasgow, Gloucester, Great Glen, Great Wakering, Great Yarmouth, Halifax, Harpenden, Harrogate, Hartlepool, Hastings, Havant, High Wycombe, Hinckley, Horsham, Huddersfield, Hull, Inverness, Ipswich, Kettering, Leeds, Leicester, Lincoln, Loughborough, Lowestoft, Luton, Maidenhead, March, Melksham, Middlesbrough, Midsomer Norton, Milton Keynes, Newark On Trent, Newcastle Upon Tyne, New Edlington, Northampton, North Tyneside, Norwich, Nottingham, Oakham, Peterborough, Plymouth, Poole, Portsmouth, Potters Bar, Preston, Queniborough, Reading, Redditch, Renfrewshire, Rochdale, Rochford, Rossington, Rotherham, Rothwell, Rugby, Sheffield, Sittingbourne, Slough, Solihull, Southend-on-sea, St. Albans, Stamford, St Helens, Stirling, Stockton-on-tees, Stratford-upon-avon, Streetly, Sudbury, Sunderland, Sutton Coldfield, Swindon, Wakefield, Warminster, Watford, Wellingborough, Welwyn Garden City, Westbury, Westcliff-on-sea, Weston-super-mare, Whittlesey, Willingham, Wisbech, Wokingham, Wolverhampton, Woodbridge, Worcester, Worthing, Yaxley, York
Low cost often means fewer routes, higher latency, and less resilience. As a Tier 2 network, Exascale goes beyond basic transit by adding multiple high-quality paths through peering exchanges throughout the UK and Europe in addition to dedicated PNIs, including direct connectivity with Amazon, Dropbox, and Google. The result is smarter routing, better performance, and reliability that cheap transit alone can’t deliver.