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Planning Your Exascale Full Fibre Installation Date
Planning an Exascale broadband installation starts with your address and the date you need the service. A requested appointment, an installation visit and a working connection are related steps, but they are not always the same milestone. Allow time to confirm the arrangements before relying on the new connection.
Check what can be ordered at the property
Use the address checker for the network and package you want. For service over CityFibre, start with our CityFibre broadband packages and availability page. A property with an existing connection may have different requirements from one needing its first fibre installation.
Choose a date around your actual requirements
Consider your moving date, the end of your current minimum term and when someone can provide access. Exascale previously announced booking options up to 90 days ahead and appointments from seven days, but these should not be read as a guarantee for every order. Ask which dates and booking window are available for your address now.
If you work from home or have another essential use, keep a backup plan until activation is confirmed. Do not arrange an important event on the assumption that an estimated appointment cannot change.
Prepare building access and permissions
Check who can authorise work at the property and whether the engineer needs access through a shared area. For rented premises or flats, resolve landlord or managing-agent questions early. Consider where the equipment can be installed and where power is available.
For the physical steps involved when moving from another network, see our guide to switching from Openreach to CityFibre.
Coordinate the old and new services
Tell the gaining provider that you are switching, and review the information about your existing contract and any termination charges. Our One Touch Switching guide explains the transfer process. Avoid cancelling the old service independently unless instructed as part of the agreed process.
Keep the appointment and activation details together
Read your order confirmation and subsequent messages carefully. Check the address, contact details, appointment window and any access instructions. If your moving date or availability changes, contact Exascale promptly to discuss the options.
After the work, confirm activation and test the connection before assuming the order is complete. Report any problem with the order reference and a clear description of what is not working.
Where to find current prices and router options
Use the current CityFibre service page for package pricing. For supplying your own equipment, read our bring your own router guide. Historical promotional announcements should not be used as a current quote.