Category: Workplace

How Reliable Business Internet Access Can Boost Your Customer Service

As a business it is important to provide the very best in customer service to your customers. Not only does this show that you take their needs and wants seriously, but it sets you apart from competitors. A business or brand that provides a high level of customer service is much more likely to gain repeat customers than those who provide a service that’s substandard. After all, would you go back to a company who didn’t respond to emails or failed to fix a problem? However, regardless of how you offer customer service, reliable business internet access is required.

 

Benefits of Reliable Business Internet Access for Customer Service

 

Respond to Questions and Queries With Ease

Before choosing a business’ services or products, many customers will want to know more. A reliable internet connection allows you to answer all questions and queries with ease, whether that be via social media, email or through the website.

Handle Complaints and Negative Feedback Promptly

At one point or another every business will be faced with a complaint or negative review, it’s hard to avoid. With the increased use of social media and review websites any form of negativity directed towards a business is there for all to see, but if handled correctly this can be a way for you to highlight that you take complaints, negative feedback and your customer’s opinions seriously. With a reliable internet connection, you can do this at any time and all problems can be dealt with immediately.

Always Available to Offer Customer Service

With so many businesses and brands offering a high level of customer service people have become accustomed receiving help and advice whenever they need it, without long delays or wait times. This means that any business that doesn’t offer this level of customer service is likely to stand out for all the wrong reasons. A reliable internet connection ensures you’re always online and available to assist customers and clients whenever they need you.

Reliable business internet access isn’t just about limited down time and a strong connection it also includes internet speed, as slow internet speed can obstruct the way your business operates online. At Exascale we understand that a good internet connection is paramount to your business’ success which is why we focus on speed, limited down time and reliability. Find out more about our business connectivity options by getting in touch on 0330 010 0140 or via the online contact form.

3 Pieces of Tech That Could Make The Workplace More Productive

When it comes to business success, there’s a large reliance on productivity and the quick completion of tasks. Though experience and skill are paramount, without a productive working environment very little gets done and this is detrimental to the business’ overall success. The more productive a workplace is the more work that will be done on a day to day basis.

For many years there have been studies, research and articles on the best practices for achieving the most productive working environment. Though some of these do work, many businesses still struggle to create the ideal productive workplace. So, what’s the answer?

Tech To Increase Workplace Productivity

With the increased evolution of technology, there are now a number of impressive gadgets and apps that are designed to help a business boost productivity.

Jackery Titan S Portable Battery Charger

One of the biggest hindrances of workplace productivity is a low battery, especially if you are someone who works from a variety of locations or travels a lot for work. Power banks and portable battery chargers have been around for many years and charging a smartphone or tablet on the go has never been easier, but what about laptops? The Jackery Titan S Portable Battery Charger charges a number of electronic devices, but most impressively it’s able to charge an Apple MacBook. This means you are able to work from wherever, without the worry of needing to find a power source.

 
 
 
 

GoToMeeting

Having a collection of modern technologies is a great way to ensure you’re being as productive as possible at work, even if you work from home or you’re just setting up a new business. The GoToMeeting pack contains everything a business needs to create a productive, flexible and useful working environment such as a wireless keyboard, webcam, conference phone and PC. The GoToMeeting is so flexible in fact that it can be packed up within minutes; perfect if you’re moving from conference room to conference room and want to miss minimal work time.

 

Portable Hotspots

Though most businesses have a dedicated internet connection – whether that be through business broadband or a leased line – there are times where connections fail or you’ll find yourself working remotely without a WiFi connection; this is where portable hotspots come in. There are a number of portable hotspots available, most of which provide a strong 4G signal from anywhere. Simply connect a laptop or tablet to the portable device and use the internet as you would back at the office.

 

 

 

The top way to ensure your workplace is as productive as it can be, is to invest in a reliable internet connection. Contact Exascale today to find out more.